Privacy Policy

Last updated: 03 Oct 2025

Bhavyaji Computers Private Limited (“Bhavyaji Computers”, “we”, “us”) respects your privacy. This policy explains how we collect, use, disclose, and protect your personal data when you visit our website, request quotations/AMCs, or purchase products.

Address: B-413, Ground Floor, Nehru Ground, NIT, Faridabad – 121001, Haryana, India | Email: privacy@bhavyaji.com | Phone: +91-9311119301

1. What We Collect

Contact & identity: name, company, email, phone, billing/shipping address, GSTIN.
Account & service: login details (hashed), quotes, orders, AMCs, support tickets.
Order & payment: items, invoice details, warranty serials; full card data is processed by our payment gateway and not stored by us.
Technical: IP, device/browser, cookies, pages viewed, analytics.
Communications: emails/chats/phone interactions where applicable.

2. How We Use Data

Process orders, deliveries, installations, returns/warranty, and AMCs.
Provide customer support and service reminders.
Send transactional emails/SMS; send marketing with your consent (opt-out any time).
Improve our website/services, ensure security, and prevent fraud.
Comply with law (tax/GST, accounting, warranty).

3. Legal Basis & Consent

We rely on consent, performance of a contract, legal obligations, and legitimate interests. We follow the Information Technology Act & SPDI Rules and align with the Digital Personal Data Protection Act, 2023 (DPDP). If you are in the EU/UK, your GDPR rights are respected as applicable.

4. Cookies & Analytics

We use essential cookies (login, cart, checkout), preference cookies, and—only with consent—analytics/marketing cookies. You can manage cookies via the banner or your browser settings.

5. Sharing with Third Parties

We share personal data with trusted vendors strictly to deliver our services, such as:

Payment gateways (card/UPI/wallet) – PCI-DSS compliant
Courier/logistics companies
Cloud hosting, email, backup, CRM/helpdesk
Analytics and marketing tools (with consent)

We may also disclose data where required by law or to protect rights, safety, and security.

6. International Transfers

Data is stored primarily in India but may be processed in other countries by our service providers. We use reasonable contractual and technical safeguards.

7. Retention

Accounts, invoices, warranty/service records – up to 7 years or as required by law.
Support logs – typically 12 months.
Marketing preferences – until you withdraw consent.

8. Your Rights

You may request access, correction, deletion, portability (where feasible), and withdraw consent. You may nominate a person to exercise rights on your behalf per DPDP.

To exercise rights, email privacy@bhavyaji.com with proof of identity.

9. Security

We use TLS encryption, access controls, backups, and vendor due diligence. No method is 100% secure. Keep your credentials confidential and contact us if you suspect misuse.

10. Children

Our services are not intended for children under 18, and we do not knowingly collect their data.

11. Third-Party Links

Our site may link to other websites. Their privacy practices apply when you leave our site.

12. Changes

We may update this policy from time to time. Please review the “Last updated” date above.

13. Grievance & Contact

Grievance Officer: Yogesh Sharma (Director)
Email: privacy@bhavyaji.com
Address: B-413, Ground Floor, Nehru Ground, NIT, Faridabad – 121001, Haryana, India