PRODUCT RETURNS & CANCELLATIONS

Once the order has been placed and the funds have been received by us. The order is considered to be in the processing stage. The following policy and charges will apply to cancellation requests at various stages of the transaction:

1. Goods not shipped from BCPLwarehouse: In Cases where the goods have not been shipped from the warehouse and a cancellation request is generated. Then the order will be cancelled and the refund will be initiated within 72 hours of receiving the request in writing from the customer who has placed the order. A service fee of 2.5 % will be charged and the balance will refunded to the cardholder and credited through the same payment instrument. I.E if the order is placed on through a credit card then the fund will be transferred through the payment gateway to the same credit card. Once the transfer is initiated the customer will be given a bank reference ID for the refund process. The transfer of fund is done through third party gateways and will take between 7-10 working days to reflect in the customers account.

2. If Goods have been shipped from BCPL warehouse: In Cases where the goods have been shipped from the warehouse and a cancellation request is generated. Then the order will not be cancelled and the refund will be initiated with 72 hours of receiving the product back from the customer or from the courier company as RTO. A service fee of 2.5 % will be charged in addition to reasonable courier charges and the balance will refunded to the cardholder and credited through the same payment instrument. I.E if the order is placed on through a credit card then the fund will be transferred through the payment gateway to the same credit card. Once the transfer is initiated the customer will be given a bank reference ID for the refund process. The transfer of fund is done through third party gateways and will take between 7-10 working days to reflect in the customer's account.
Promotions and EMI: In case the customer has placed the order through the EMI option on the card where the EMI charges are borne by the customer, then there will no refund of any EMI processing or interest fee in case the cancellation and the refund is initiated by the customer. The process of cancellation and charges will be as per Points 1, 2 mentioned above. The charges will be levied depending on whether the products have been despatched and received by the customer.

EMI promotion: In cases where BCPL is offering free EMI (bearing the cost of EMI) and the customer has placed an order through this offer then the EMI charges will deducted over and above the service charges and courier charges. The EMI charges will vary between 3.5 % and 24 % depending on the tenure of the EMI . Since these rates are subject to change the rates will be communicated to the customer before the cancellation request is processed.

Our Endeavour is to ensure that products are available with us all times. However in cases where the products are not available and not likely to be available for a reasonable period of time,the full refund will be given to the customer. No charges will be levied on the customer.  if the order is placed on through a credit card then the fund will be transferred through the payment gateway to the same credit card. Once the transfer is initiated the customer will be given a bank reference ID for the refund process. The transfer of fund is done through third party gateways and will take between 7-10 working days to reflect in the customers account.

This policy is in force from 1st April 2010. Any change in the policy will be at the sole discretion of BCPL.

By placing your order you are accepting the terms conditions, charges as mentioned in the policy.